Shipping Policy

At Home Center Outlet, our priority is to provide you with the best experience from start to finish. From choosing the perfect in-stock door to designing a custom iron door, every step matters to us.  We also understand how crucial safe and secure delivery is to your satisfaction. That’s why we take extra care to ensure your order arrives in perfect condition. 

Unlike many other companies, Home Center Outlet does not ship products via freight carriers or LTL (Less-Than-Truckload) shipping methods. Instead, we partner with a direct courier transport company to personally handle your order from pickup to delivery. This means your products will be transported with greater care and less handling, significantly reducing the risk of damage during transit. All shipments are sent directly from our warehouse to your address, ensuring a faster and more secure delivery process. 

We know that receiving damaged products can be frustrating, and we’re committed to going above and beyond to make sure that doesn’t happen. 

Shipment Processing Time 

We work hard to get your order ready as quickly as possible. Most orders are processed within 2–3 business days. While we don’t typically deliver on weekends or holidays, we’ll always keep you informed if there are any delays. During especially busy times, shipments might take a little longer. If this happens, we’ll let you know right away so you can plan accordingly. 

Shipping Rates and Delivery Estimates 

We believe in transparency. Shipping charges and delivery estimates for your order will be clearly outlined in your quotation. 

Shipment Confirmation and Order Tracking 

Once your order ships, we will notify you by email. Since we use a direct courier transport service, your order will not pass through multiple distribution hubs, making tracking and delivery more streamlined and predictable. 

Residential Deliveries 

Due to safety guidelines, we kindly ask that 2–3 able-bodied people be available to assist with unloading larger items. Our direct courier service ensures that your order is handled with care, but couriers are not responsible for bringing items inside your home. 

Commercial Deliveries 

For business deliveries, lift-gate services are not required as our direct courier transport company handles deliveries with specialized equipment. Products will be delivered curbside or to a designated unloading area. If special equipment such as a forklift is needed for unloading, it is the customer’s responsibility to arrange this in advance. 

Inspection and Damages 

We carefully package every order to minimize the chance of damage during transit. However, if any damage occurs, please inspect your shipment upon delivery and contact us immediately if something isn’t right. Since we use a direct transport service, damage claims are handled more efficiently. Holding on to the packaging can help us work with the courier to resolve any issues. 

Returns and Refunds 

If you need to return an item, we’re here to help. Returns can be made within three (3) days of delivery, as long as the item is in the same condition as when it was shipped. We’ll issue a full refund of the purchase price, less a 15% restocking fee (excluding shipping costs). 

Unfortunately, we can’t accept returns on items damaged during shipping, but we’ll guide you through filing a claim with the transport company. Please notify us before sending any returns, as items sent without prior communication may be refused. 

Special Delivery Locations 

We’re here to make your experience as seamless and enjoyable as possible. If you have any questions or concerns, please don’t hesitate to reach out—we’re happy to assist! 

For more information you can: